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Return & Sale Policy

RETURN & EXCHANGE POLICY

If for any reason you are not satisfied with your purchase, we will gladly accept returns for refund or store credit within 10 days of receiving your package. Returns or exchange requests made outside of the 10 day deliver date will not be accepted.

Once return/exchange is approved by our customer care, you will have 5 days to send the items back. Any items shipped back outside of this window will no longer be eligible for a return or exchange. International returns or exchanges will need to email confirmation that the return/exchange has been sent

Please note that all items must be sent back neatly folded and (on select items) in their clear protective packaging, as it is considered part of the product and tags must be attached. Any items sent back that are not carefully folded, and returned in the condition they were received - will be charged an $10 restocking fee per item, and will have that amount deducted from the final value of refund/store credit issued.

 

U.S RETURNS & EXCHANGES: 

To request a return/exchange - please email info@jamesstreetco.com with your order number + your desired request.

Returns/Exchanges will be issued a free label when request is approved.

International Returns & Exchanges:

To request a return/exchange - please email info@jamesstreetco.com with your order number + your desired request.

All International returns/exchanges shipping costs are the customer's responsibility.

All returns must be sent to:

James Street - RETURNS

284 North West Temple

Salt Lake City, Utah 84103

United States

 

SALES & PROMOTIONS

All sale and promotional code items at or above a 25% are FINAL SALE and are not eligible for exchange, return or shop credit. Any items purchased during our Archive Sample Sale are FINAL SALE and not eligible for return or exchange. 

If an order was placed within 3 days (or less) of a sale - and the item purchased is in stock and included in the sale - we will honor the sales price and issue the difference in-store credit.

 

HOLIDAY SALE & RETURN POLICY

Orders placed Dec 1st through Dec 19th, 2022 can be returned or exchanged until Jan 6th, 2023. Customers need to contact info@jamesstreetco.com to initiate a return BEFORE Jan 6th to qualify for the holiday return window. Returns initiated after Jan 6th will not be accepted.

Orders placed after Dec 19th fall under our general return policy (see top) and  can be returned for refund or store credit within 10 days of receiving your package.

 

PRE-ORDERS

All pre-orders will be paid for upfront (Afterpay method is accepted) and are not eligible for cancelation or refund. 

Exchanges will be accepted if stock allows. 

 

For any other questions please do not hesitate to contact us at info@jamesstreetco.com 

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