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      ***TRIAL RETURN POLICY EFFECTIVE ON ORDERS PLACED FROM MAY 30TH, 2021 TO JUNE 30TH, 2021***

      DOMESTIC RETURNS/EXCHANGES -

      Once you have received your order, you will have 15 days from the day of delivery to initiate and send your return back to our studio in order to receive a full refund or facilitate an exchange. Please note this 15-day window applies to ALL, regardless of where you are in the world. 

      To initiate your return/exchange, please email info@jamesstreetco.com with your order number and your return/exchange request info. We will email back a prepaid shipping label that you can use to send your return/exchange. Please note that the cost of the return shipping will be deducted from the total refund amount. However, customers looking to exchange will not be responsible for the cost of the return label. 

      All items must be in their original condition, unworn, unwashed, and unaltered. Also, all the security labels must remain attached.  Please always package your order in a way that will protect the pieces and help keep them clean. 

       

      Any returns received which do not meet our return policy requirements may be refused.

       

       

      INTERNATIONAL RETURNS/EXCHANGES - 

      Once you have received your order, you will have 15 days from the day of delivery to initiate and send your return back to our studio in order to receive a full refund or request an exchange. Please note this 15-day window applies to ALL, regardless of where you are in the world. 

      To initiate your return, please email info@jamesstreetco.com with your order number and your return/exchange request info. For all International orders, the customer is responsible for all shipping costs related to their return, as we are not able to offer prepaid return labels for international shipments. 

      Please note that every cost generated from the reintroduction of the goods in our country will be deducted from your refund when the return is processed.

      Please send your return or exchange to: 

      James Street - RETURNS

      284 North West Temple

      Salt Lake City, Utah 84103

      United States

       

      All items must be in their original condition, unworn, unwashed, and unaltered. Also, all the security labels must remain attached.  Please always package your order in a way that will protect the pieces and help keep them clean. Any returns received which do not meet our return policy requirements may be refused.

       

      SALE AND PROMOTIONAL ITEMS- 

      All sale and promotional code items are FINAL SALE and are not eligible for exchange, return or shop credit. 

      If an order was placed within 3 days (or less) of a sale - and the item purchased is in stock and included in the sale - we will honor the sales price and refund the difference to the original payment method.