Returns

SHIPPING

United States Shipping
All U.S. orders are shipped with USPS regular air mail, unless selected otherwise. Shipping times can vary. Please allow 2-7 business days for shipping to the U.S. All US parcels are tracked, you should receive an email with a tracking number once the parcel is en route.

Canadian Shipping
All Canadian orders are shipped using regular mail with Canada Post. Shipping times can vary. Please allow 4 - 15 days for delivery on orders.

International Shipping
All other international orders are shipped Regular Air Mail. Shipping times can vary. Please allow up to 1.5 - 3.5 weeks for delivery to all international destinations. Please note: Not all European countries have a package tracking option, James Street is not responsible for lost or undelivered parcels. 

Depending on your country of origin Customs processing can delay delivery. Please allow 48 hours for tracking to update once the package has shipped.

Where do you ship?
Canada, U.S and most international countries. 

When will you ship my order?
For non pre orders processing time is 1-3 business days.

Incorrect Address
James Street is not responsible for return shipping if customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal code.

Are shipping times guaranteed?
We do not guarantee arrival times on international shipments. 

What if my item is not delivered or is lost in transit?
Once parcels are collected from our studio they are then property of US Post. James Street is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required. When we can we track all packages to prevent this from happening.

What are the taxes and duties I will have to pay?
This depends on your country. 

*Please note all duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by James Street for any reason.

 

EXCHANGES

All sale and promotional code items are FINAL SALE and are not eligible for exchange, return or shop credit. 

All international  orders are FINAL SALE, no returns, exchanges or shop credit.

We are a small business, trying to operate fluidly and offer the best garments possible. Our production runs are completed in small runs and as we grow, we do not feel we can guarantee sizes to be exchanged. 

Sizing is very important when placing orders! Please email info@jamesstreetco.com with any sizing questions.

We happily offer shop credit for returned garments. See 'returns' section below.

All sale items are FINAL SALE, we do not offer returns/refunds/exchanges on sale items.

 

RETURNS

Please email info@jamesstreetco.com before you ship items you would like to exchange for shop credit.

All sale and promotional code items are FINAL SALE and are not eligible for exchange, return or shop credit.

All international orders are FINAL SALE, no returns, exchanges or shop credit.

Upon delivery and inspection of garment at the James Street studio, a shop credit will be issued with email confirmation.

 

 

Store Credit will be issued within 7 business days of receiving the items back.

 

 If you have any other questions or inquires feel free to email us at:

info@jamesstreetco.com

 

Thank You.