Please allow 2-7 business days for orders to be processed. During launches and sales, processing times can be longer than usual. All of our parcels are tracked, you should receive an email with a tracking number once the parcel is en route.
United States Shipping
All U.S. orders are shipped via UPS Ground. Shipping times vary but are usually 5-8 business days.
All Canadian orders are shipped via UPS Standard. Shipping times can vary. Please allow 7 - 15 days for delivery on orders.
All other international orders are shipped via DHL Express. Shipping times can vary however most packages will arrive within 5-10 business days.
Depending on your country of origin, customs processing can delay delivery. Please allow 48 hours for tracking to update once the package has shipped.
Where do you ship?
Canada, the U.S., and most international countries.
When will you ship my order?
For non-pre orders, the processing time is 2-7 business days.
James Street is not responsible for return shipping if a customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal code.
Are shipping times guaranteed?
Delivery times all depend on the selected shipping carrier.
What if my item is not delivered or is lost in transit?
Once parcels are collected from our studio, they become the property of either UPS or DHL. James Street is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required. When we can, we track all packages to prevent this from happening. We also now offer shipping protection via Route - which is available to purchase at checkout. Email email@example.com if you have any questions or concerns.
What are the taxes and duties I will have to pay?
This depends on your country.
*Please note that all duties and taxes charged by customs of the destination country are the buyer's sole responsibility and will not be refunded or reimbursed by James Street for any reason.*