United States Shipping
All U.S. orders are shipped with USPS regular air mail. Shipping times can vary. Please allow 2-7 business days for shipping to the U.S. All US parcels are tracked, you should receive an email with a tracking number once the parcel is en route.
All Canadian orders are shipped using regular mail with Canada Post. Shipping times can vary. Please allow 7 - 15 days for delivery on orders.
All other international orders are shipped Regular Air Mail. Shipping times can vary. Please allow up to 1.5 - 3.5 weeks for delivery to all international destinations. Please note: Not all European countries have a package tracking option, James Street is not responsible for lost or undelivered parcels.
Depending on your country of origin Customs processing can delay delivery. Please allow 48 hours for tracking to update once the package has shipped.
Where do you ship?
Canada, U.S and most international countries.
When will you ship my order?
For non pre orders processing time is 1-3 business days.
James Street is not responsible for return shipping if customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal code.
Are shipping times guaranteed?
We do not guarantee arrival times on international shipments.
What if my item is not delivered or is lost in transit?
Once parcels are collected from our studio they are then property of US Post. James Street is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required. When we can we track all packages to prevent this from happening.
What are the taxes and duties I will have to pay?
This depends on your country.
*Please note all duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by James Street for any reason.